Returns, right of withdrawal and complaints

Draft for approval. The rules follow the Norwegian Right of Withdrawal Act and Consumer Purchases Act; this text is a consumer-friendly explanation – the terms of sale sections 8–10 prevail in case of conflict.

Right of withdrawal – 14 days

As a private customer you may withdraw from the purchase within 14 days after receiving the tyres, without giving a reason. How to do it:

1. Notify us in writing within the period – use the withdrawal form, e-mail [post@evvaauto.no] or hand in the form at the workshop. State your order number.
2. Return the tyres to us within 14 days after notifying us. You can hand them in at the workshop during opening hours (free) or send them to EVVA AUTO AS, Roald Amundsens vei 148, 1658 Torp, Norway. If you return by post, you pay the return shipping.
3. We refund the amount within 14 days after receiving the tyres or proof that they have been sent. If the amount was only reserved (not charged), the reservation is released.

Important for tyres: you may examine the tyres as you would in a shop. Tyres that have been mounted on rims or a car, driven on or damaged have a reduced value – we may then deduct the reduction from the refund. Keep the tyres unmounted until you are sure.

Exceptions: the right of withdrawal does not cover workshop services (fitting, balancing etc.) performed with your consent. Business customers have no right of withdrawal.

Cancellation before delivery

Haven't received the tyres yet? E-mail or call us and we cancel the whole order. The amount is only reserved until the tyres are ready, so cancelling before that costs nothing. We do not offer partial cancellation – to change an order, we cancel it and you place a new one.

Complaints – faults or defects

If you discover a fault (manufacturing defect, wrong item, damage in transit), you have the right to complain under the Consumer Purchases Act for two years – five years for goods meant to last substantially longer. Notify us as soon as you discover the fault, and within two months at the latest. We repair, replace, reduce the price or take the tyres back, depending on what is right in your case.

Normal wear, punctures, kerb damage, damage from incorrect pressure or fitting by others are not defects.

Send complaints to [post@evvaauto.no] with order number, description and preferably photos. We reply within [5 working days].

Business customers

Business purchases follow the Sale of Goods Act: no right of withdrawal, two-year complaint period. Contact us about faults or defects.

Disagreement?

If we cannot find a solution together, you may contact the Norwegian Consumer Authority for mediation: forbrukertilsynet.no, telephone +47 23 400 600.